Policies & Procedures

POLICIES & PROCEDURES

We have outlined our basic policies and procedures in an effort to provide you with answers to the most commonly asked questions. Please feel free to contact us directly with any additional questions or concerns.

Project Order Form

A Project Order Form needs to be submitted prior to the start of each project. This document provides us with all of the pertinent information necessary to begin work on your script. Click on the “Get Started” button. Click on Project Order Form, fill out the form and select submit.

Materials List

Here is the list of materials that we’ll need to begin work on your project. You can upload these materials directly to us via our either our Aspera or Hightail accounts by clicking on the “Get Started” button, then Upload Materials via Aspera or Upload Materials via Hightail.

• Video with BITC (Burnt-In Time Code)
  • File size must be 2 GBs or less
  • Video should be low resolution
• Production Script or Shooting Script
• Credits
  • Complete list of Main Titles
  • Complete list End Credits
  • Credits must be provided in a Word doc, Excel doc or editable PDF
  • If applicable - Only requested for certain script formats
• Caption or Subtitle File
  • Provided in .txt format (if available)
• Lyric Sheets
  • If applicable - Only requested for certain script formats

Script Delivery Schedules

The turnaround times vary by project and are listed on all proposals and rate cards submitted to our clients. We will email you a script delivery schedule once we have received all of the materials and the deposit for a project.

Rush Orders

We will always work with you to accommodate your rush orders as long as scheduling permits. We will provide rush rates and turnaround times upon request.

Payment

We accept credit cards, Zelle, bank transfer, PayPal and checks. Your various payment options will be listed on your deposit email. To pay by PayPal or credit card, you will simply click on the link in your deposit email and you will be taken to a payment screen.

COD Clients
A 50% deposit is required before work commences. The remaining balance is due prior to script delivery.

Credit Accounts
All invoices are Net 30. Credit accounts are available after your first order has been delivered and paid in full. A credit application can be sent to you upon request. If you are submitting your own credit form, it must be accompanied by our signed credit application.

Past Due Invoices
All past due invoices shall accrue a 1.5% monthly finance charge until paid in full. The person placing the order is ultimately responsible for non-payment and collection fees.

Delivery of Final Scripts/Lists

Our scripts are created in Microsoft Word. Your script will be emailed to the contact person listed on the Project Order Form once your project is complete.

Your Materials

We keep your materials archived for 90 days and then delete them from our system. We’re happy to delete immediately upon project completion at your request.

Satisfaction Policy

The Script Specialists pride ourselves on both our level of expertise as well as our commitment to customer satisfaction. If you are dissatisfied with any final project, please inform our office as soon as possible and we will immediately address and rectify the problem.

Cancellation Policy

Any order that is cancelled after work has commenced is subject to a cancellation fee. Fees will be calculated based on the percentage of work that has been completed.